Papers on "Total Quality Management (TQM)" and similar term paper topics

Paper #093484 :: Total Quality Management (TQM)
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This paper discusses total quality management (TQM) in the case of Wannamaker's Widgets, Inc..

Written in 2006; 855 words; 4 sources; APA; $ 30.95

Paper Summary:

This paper explains that total quality management (TQM) is not just a strategic process or a popular management buzzword but also a philosophy that perpetual improvement is possible and achievable in the real world of business. The author points out that TQM targets everything that Wannamaker's Widgets, Inc. needs to work on including meeting customer requirements, reducing development cycle times in production, improving employee relationships and reducing overall company costs. The paper stresses that TQM embraces the most basic ideal of capitalism that the customer is always right.

Table of Contents:
What is It?
TQM Aims
TQM Processes
But is TQM Good for Wannamaker's Widgets, Inc?
Boiling TQM Down

From the Paper:

"To improve the quality of service for its suppliers, distributors, and customers, the company must have a clear conception of the standard it is striving to achieve and set real, quantifiable goals. Then, by measuring and reviewing the process and the resulting performance with metrics, the company can improve each and every specific process and improve, as a result, the overall performance of the organization."

Tags: philosphy customer process moral needs

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