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Rosenbluth International, 2004.
An analysis of Rosenbluth International, an international travel management company based in Philadelphia.
1,541 words (approx. 6.2 pages), 3 sources, MLA, AU$ 64.95
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Abstract
This paper discusses Rosenbluth International, an international travel management company based in Philadelphia. The paper examines the process of quality management and quality assurance that the company has undertaken in order to remain competitive and to continue to keep a leading position by providing high quality service to its travel customers. The paper explains that the process has been introduced in stages and has achieved some momentum, first by developing a training program that taught the rudiments of quality assurance to all employees, and then set out to implement a board of quality advisors to act as facilitators for quality teams formed at each business unit. The paper explores the issue of how to keep the momentum going and to develop even more means of assuring quality and of promoting it throughout the organization, especially as the organization now wants to implement the program internationally to increase the international clientele.
From the Paper
"The travel business has been changing in recent years, creating first anew business model for the field and then altering the traditional competitive environment. The advent of the Internet and the wide use of the personal computer and other computer systems opened the way for a new form of control for the hospitality and travel industries. In the 1990s, the computer constituted the technology with the greatest effect on travel and hospitality around the world. The travel business has been changing with the development and widespread use of advanced computer programs and with increased access to different computer networks. These changes have included the introduction of new services which travelers can access themselves without the need of agents. One of the reasons for this shift is the belief on the part of the consumer that he or she has been paying too much for travel and that there is some hidden expense in the use of a travel agent that can now be avoided. The customer may also desire to become master of his or her own fate to a much greater degree, using self-service machines and computers to shape individual travel plans. As this form of do-it-yourself-travel grew, the question emerged as to whether the mass of travelers really wanted this sort of system and wanted to do the job themselves rather than leaving it to a travel agent. This idea has been examined and has now been tested."
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Hotel and Motel Management and Operations, 2005.
A look at how technological advances have affected and benefited the hotel management industry.
2,610 words (approx. 10.4 pages), 4 sources, APA, AU$ 100.95
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Abstract
This paper focuses primarily on current issues in hotel and motel management and operations, as well as the travel and tourism industry in general. More specifically, the paper discusses the utilization of technology as an asset in hotel and motel management and operations.
From the Paper
"For hotel and motel management and operations to be comprehensively understood, they must be considered within the context of the hospitality industry as a whole. Within this framework the management and operations of hotel and motel?s is best understood and analyzed (Gray & Liguori, 1993). The hotel industry has existed since the dawn of time. At one time or another all men traveled, and in the course of travel needed to find adequate lodging of some sort. Traditionally this lodging came in the form of a room or bed in the home of a stranger. The travel and tourism industry in fact emerged from the need of man to travel (Gray & Liguori, 1993). From the earliest times there is evidence that man sought out refuge from people and hospitality; as early as in Biblical times and in ancient Greece and Rome in fact there is evidence that people offered hospitality to traveling strangers (Gray & Liguori, 1993)."
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New Orleans Mardi Gras, 2005.
This paper narrates a trip to New Orleans Mardi Gras and the Endymion parade.
984 words (approx. 3.9 pages), 0 sources, AU$ 44.95
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Abstract
This paper explains that the author?s visit to the New Orleans Mardi Gras surpassed her most outrageous expectations, an experience that she will never forget and will recount to her children and grandchildren. The author points out that all of the music, pouring from the bands playing in City Park, from the portable radios and stereos up and down the street, from the open doors of local bars and restaurants, and from the young boys dotted throughout the crowds playing steel drums, seemed to meld into one sound, one beat, a distinctive carnival drumbeat. The paper relates that the author and her cousins ended their day by stopping at Caf? du Monde for coffee and beignets where they rested their feet and admired their collection of ?throws?, which draped their necks and bulged from their plastic bags.
From the Paper
"Saturday afternoon we took a taxi down Orleans Avenue to City Park, the beginning of the Endymion parade route. Both sides of the street were literally packed with thousands of people, at least eight to ten deep, while mounted police patrolled up and down. The meridian was lined with sofas, stuffed chairs, rocking chairs, lawn furniture, barbecue grills, large ice chests, six-pack coolers and the like. Many people had spent the night on the street to ensure a good spot to watch the parade. One look around and I began to understand why this was known as the people?s parade."
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Thailand, 2004.
A discussion about improving the tourism market in Thailand.
738 words (approx. 3.0 pages), 4 sources, MLA, AU$ 33.95
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Abstract
This paper presents a frank account of the current tourism market in Thailand. The paper discusses the diverse attractions that the country offers. The public health crisis surrounding the bird flu epidemic is outlined in the paper, and suggestions are made to rectify the situation. The paper explains Thailand's economic dependence on the tourism industry.
From the Paper
"The Bird flu epidemic is thus both a public health crisis of real impact, and a potential economic crisis for a nation dependant upon tourism, and improving its public image as a safe, family-friendly destination. Thai authorities should be commended for their openness regarding the epidemic?s spread, as secrecy could only lead to more rumors and innuendos. But the difficulty in stemming the tide is troubling. Only last week, Thai public health officials were forced to announce that the avian influenza had spread to poultry in four more provinces, ?meaning that the disease has infected flocks of chickens and other birds in 35 of Thailand's 76 provinces since it re-emerged in July,? and the most recent outbreaks of avian influenza indicate that the new strain can pass from human to human, ?the first such instance documented? in Thailand. (Bradsher, 2004)"
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The ?Information Age? Exhibit.
This paper reviews the ?Information Age? exhibit at the Smithsonian National Museum of American History, Washington, D.C.
840 words (approx. 3.4 pages), 0 sources, AU$ 37.95
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Abstract
This paper reports that the "Information Age" exhibit has on display hundreds of items spanning the 150-year length of the "Information Age". The author points out that, from the telegraph to the portable computer and digital CD ROM, these devices have helped shape the world around us and have given us access to a whole new way of life. The paper states that the exhibit contains additional facts, including the fact that the first computers were sold as kits for which consumers had to make their own case because many marketers believed the personal computer was not a salable product.
From the Paper
"In addition to the telegraph, a basic cable, called the Atlantic cable of 1858, is also on display. Being to forefather to the coaxial cable that would later transform information across the globe, this cable was not well designed, and only stayed operable for a few days. However, later cables would spread the information world across the ocean for the first time, promoting intercontinental communications. In addition, the "Information Age" exhibit includes a telephone display, showing the history of the telephone as the world knows it today. Beginning with Alexander Graham Bell?s early telephone equipment, including pictures of his early experimental phones, and spanning to the commercial phone of 1877 and the first telephones with a dial, this display shows the evolution of both the phone its self, and the equipment created to handle the calls."
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Management at the Ritz-Carlton, 2005.
A case study of Ritz-Carlton Hotels and the successful management of their customer service department.
3,606 words (approx. 14.4 pages), 6 sources, MLA, AU$ 128.95
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Abstract
This paper explains how the Ritz-Carlton Hotel Company has embraced a commitment to superior quality service as means of maintaining a competitive edge. The paper explains the hotel company's efforts at quality customer service, improved productivity among employees, and the fostering of product loyalty among its customers. Also discussed is the company's history, awards it has received, its Total Quality Management approach to change, and the improvement of customer service.
Introduction
Company
History
Awards
Gold Standards
Empowering Employees to Implement an Award Winning Approach
Using TQM to Drive Change and Improve Customer Service
Challenges and Benefits
From the Paper
"In today?s society, consumers are often seen more as numbers than actual people. Customer service is talked about frequently, but rarely delivered upon. Customer?s requests or needs that go beyond what employees typically experience often fall upon the deaf ears of apathetic employees. Complaints are often handled equally as careless. One company, however, has a reputation for being different ? Ritz-Carlton Hotels."
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Sexuality in the UK's Hospitality Industry, 2005.
A look at the pervasiveness of sexuality in the United Kingdom's hospitality industry and how it is used to attract customers.
853 words (approx. 3.4 pages), 4 sources, MLA, AU$ 38.95
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Abstract
This paper looks at the role of sexuality in the hospitality industry in the UK. The paper compares its role in the UK with its role in the United States and suggests that, while it is more blatant in the U.S., it is equally ubiquitous in the UK. The paper uses examples such as sexuality in advertising, the use of hotels for prostitution, strip clubs, and the attempts of the industry to target the younger crowd with activities comprising sexual content as a sign of how widespread sexuality in the hospitality industry really is.
From the Paper
"The hospitality industry in the UK is big business, and sexuality is an important part of this business. If we define the hospitality industry as "hotels and a myriad of leisure and catering operations of different kinds" (Mills), then the hospitality industry in the UK brings in around 50 billion pounds each year. This is around 10% of Britain's total consumer expenditure each year. In addition, the hospitality industry employs about 70% of the individuals within the wider tourism industry (Mills)."
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London's Restaurants, 2004.
An in-depth report about the restaurants available in London.
4,560 words (approx. 18.2 pages), 8 sources, MLA, AU$ 151.95
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Abstract
This paper discusses London's restaurants in great detail. The variety of available restaurants is examined. Statistics are provided to explain successes and failures of the different types of restaurants. The paper explains how each type of restaurant caters to a particular category of customer. The paper states that the restaurant business plays a major role in the tourism industry.
From the Paper
"The time for breakfast in London restaurants start from 7:30 but this is only at Workmen?s Cafes and sandwich bars for office workers. The big restaurants serve breakfast only from 9:00 and continue up to 10:30. Serving of lunch takes place between noon and 2:30 and the restaurants serve it only during that period. Tea is served as a separate meal between 4:00 and 5:30 and supper is served between 7:30 and 9:30. Only some ethnic restaurants especially Indian, serve meals till midnight. The expected tip is between 10 and 20 percent of the food bill, but there is no tipping in the bars. The wise thing is to avoid eating beef in restaurants, or choose only items which have a low risk of contamination. Many restaurants are closed on Sundays. During Christmas period, the whole city shuts down and meals are available only in hotels."
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Chipotle and Applebee?s Restaurants, 2004.
This paper is a marketing analysis of the Chipotle Mexican Grill and Applebee?s Neighborhood Grill & Bar chains.
1,635 words (approx. 6.5 pages), 5 sources, APA, AU$ 68.95
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Abstract
This paper explains that both of the very successful restaurant chains, Chipotle and Applebee?s, are competing in two completely different segments of a very competitive industry, with each company targeting somewhat different customers; as such, their menus, restaurant environments and even websites reflect this. The author points outs that Chipotle targets younger, hipper clientele in urban areas who want quick food, but not fast food. Chipotle's food is inexpensive, but not the cheapest meal, and the restaurants are often located in trendy shopping centers. The paper relates that Applebee?s target clientele, families and individuals residing in ?Suburbia, U.S.A.?, receive a decent meal at a fair price in freestanding locations, typically located in suburbs surrounding larger metropolitan areas. The feeling of ?neighborhood? is important to Applebee?s and their desired customer.
Table of Contents
Introduction
Chiptole Mexican Grill
Line of Business
Sales
Target Market
Brands
Distribution
Promotion and Pricing
Advantages and Strengths
Applebee?s Neighborhood Grill & Bar
Line of Business
Sales
Target Market
Brands
Distribution
Promotion and Pricing
Advantages and Strengths
Comparison of Chipotle?s and Applebee?s Marketing Strategies
Websites
Conclusion
From the Paper
"Applebee?s Neighborhood Grill & Bar was first founded in 1980 with the opening of T.J. Applebee?s Rx for Edibles and Elixirs, in Atlanta, Georgia. The concept for the restaurant was a place ?that would provide full service, consistently good food, reasonable prices, and quality service in a neighborhood setting.? This would be the beginning for what would become the Applebee?s Neighborhood Grill & Bar international franchise restaurants all sporting ?interiors festooned with local memorabilia to give each location an indigenous feel.? Applebee?s now has more than 1,600 casual dining restaurants, located in the United States and nine other countries, and ?the company estimates the development potential of the Applebee?s concept in the United States to be at least 2,300 restaurants.? Sales reflect this incredible growth. In 2003, Applebee?s record more than $990 million in sales, up 19.8% from the previous year. They reported net income of $93.6 million, up 12.8% from 2002."
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Downtown Philadelphia, 2004.
This paper analyzes the office market of the central business district of Philadelphia.
865 words (approx. 3.5 pages), 5 sources, APA, AU$ 38.95
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Abstract
This paper explains that Philadelphia's role as the dominant force in the regional economy has slipped because, not only is the market likely to be flooded with open office space, thus driving down rents, but also business offices are spreading out into the region. The author points out that a decline in demand combined with a flood in supply does not bode well for the purchase of the proposed real estate property. The paper recommends not to purchase office space in the CBD of Philadelphia, but rather to purchase or invest in hotel property because tourism in this district is showing a steady growth.
Table of Contents
Local Economy
Competitive Supply
Competitive Demand
Conclusion
From the Paper
"A Philadelphian resurgence in the Central City Business District has been predicted since the early 1990?s. But, from an office owner?s real estate oriented perspective and vantage 2004, is Philadelphia a ?good bet?? What about specifically regarding office space targeted to that of the horary perspective of the legal profession? Would the purchase of a small, Class A office property that would hold a law office and/or some other prospective office tenants be a wise real estate investment? Does the market data back up the status of rhetoric in the popular media regarding the city?s central business district, or ?CBD?? ?Philadelphia has always been an underrated market,? said Arthur Fefferman, president of New York-based AFC Realty Capital, predicting the city?s resurgence. Does this analysis of the previous decade prove true?"
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Wildlife Management, 2004.
This paper discusses the retention of farmland for recreational and wildlife conservation uses.
1,925 words (approx. 7.7 pages), 7 sources, APA, AU$ 78.95
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Abstract
This paper explains that there is a need to evaluate the economic and social profitability of not selling rural or close-in suburban land for development, but rather retaining the land for farming or other uses, such as hunting and fishing, wildlife observations, running a rural bed and breakfast inn, and other non-farming activities. The author points out that, in 2001, the federal government made grants available to landowners in 28 states and Puerto Rico for conservation activities as part of the Endangered Species Act Landowner Incentive Program, an initiative established by Congress to provide financial assistance and incentives to private property owners who are willing to conserve listed species. The paper relates that the models created by Tara Wildlife Management Services and the Appalachian Growers Cooperative also provide lessons in the uses of land that do not involve ?factory farming? or use of non-biological farm inputs, but rather add to the beauty and small-scale economic utility of a landscape that might otherwise be lost.
Table of Contents
Statement of the Problem
Methodology
Introduction
Literature Review
Farmland
Non-Farmland
Discussion
From the Paper
"A 24-year old organization, American Farmland Trust, has been on the forefront of a conservation movement designed to bring the benefits of wildlife and land conservation to farmers and to the communities that surround farms, especially if those communities have been encroached by urban or suburban sprawl. Many people would be surprised to know more than half the nation?s food production, in dollar value, comes form communities surrounding cities. ?The amount of U.S. fruit and vegetable production in these rapidly growing areas is even more astonishing, exceeding 75 percent.? The benefits of farm and ranch land as a backdrop for tourism and outdoor recreation is ample, as the chambers of commerce in Colorado?s Rocky Mountains, the Pennsylvania Dutch country around Lancaster, Pennsylvania and the Shenandoah Valley in Virginia would attest."
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Mass Tourism and Ibiza, 2004.
An examination of the social and cultural impact that mass tourism has had on the holiday destination, Ibiza.
2,654 words (approx. 10.6 pages), 8 sources, MLA, AU$ 101.95
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Abstract
This paper looks at the way that tourism has impacted life of the locals on Ibiza in Spain, which is one of the best-preserved medieval islands in Europe. It discusses both positive and negative affects of the tourism boom. The writer discusses how the Ibiza Ministry of Tourism, along with the locals and tourists, need to implement plans that will stop the damage being done to historical sites and adapt a policy that will enable the island to be enjoyed by everyone.
From the Paper
"A new territorial model has been made that gives no importance to the traditional architecture of the island. After hotel complexes, there were apartment blocks to fill the growing demand thus having no clear integration. Thus, there was minimum planning and development. Although there have been some positive impacts, the negative effects outweigh them. Mass tourism has shown a least regard for local resources, due to its intensity in area and time, its attitude of having minimal cost of accommodation and services, and the tourists who are naturally attracted by this low cost. Environment sustainability and the economy of the island are affected. Over exploitation of natural resources has been done, both human and physical and there has been a sort of cultural degradation in the air. (Tourism and Environment on the Island of Ibiza)"
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The Hyatt Walkway Collapse, 2004.
A report of the collapse of the Hyatt Regency walkway in Kansas City.
893 words (approx. 3.6 pages), 3 sources, MLA, AU$ 40.95
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Abstract
This paper examines the parties involved in the collapse of the Kansas City Hyatt Regency walkway. The paper presents each responsible party and discusses the role each played and the degree of their guilt in this tragedy.
From the Paper
"Additionally, the engineering firm?s original designed was unable to support the minimum support value required by the Kansas City Building Code. This was a minimum of 151 kN, while the original design was capable of supporting only 90 kN. It was clear that the engineering firm involved was either incompetent or plain stupid, since the difference between the required minimum and the actual minimum in the original design is huge."
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The Artistic Appeal of the French Riviera, 2004.
Explores the attraction of the French Riviera to artists of different types, beginning with prehistoric cave drawings.
2,499 words (approx. 10.0 pages), 6 sources, MLA, AU$ 96.95
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Abstract
This paper examines the climatic, geographic, cultural, and social attraction of the French Riviera to artists. The paper traces the appeal of the Riviera to artists, beginning with prehistoric times and the rock engravings of that era and concluding in the early 20th century, with a look at the film, "And God Made Women".
From the Paper
"It is not difficult to understand the physical allure, and doubtless that is part of what drew the artists, beginning in earnest with the Impressionists. The Impressionists, it must be noted, were the rebellious artists of their day, the avant-garde. They overthrew the classical expectations of realistic art to, as their collective appellation implies, paint their impressions of things. Most of them were devoted to painting in ?plein air,? or outside. That was, needless to say, more easily accomplished where the air was warm and full of sea breezes so that in winter it was at least possible to be outside in the sun, in spring and fall it was extremely pleasant, and even in midsummer it was not too oppressive."
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Spa Business in Thailand's Economy, 2004.
A risk analysis examining the idea of investing in Thailand's hospitality and tourism sector.
2,400 words (approx. 9.6 pages), 10 sources, MLA, AU$ 93.95
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Abstract
Despite an economic crisis in Asia during the early to mid 1990s, statistics show that it is likely that Thailand's economy could support the establishment a business within the country's popular tourism industry. The paper examines the idea of opening a spa in Thailand within the context of this country's economic, social, and political environment. The paper includes diagrams and tables.
Paper Outline
Introduction
Economics
Social and Environmental
Competitive
Politics
Recommendations
Bibliography
From the Paper
"A rebound of tourism and the hospitality industry has been realized in recent years, after a temporary decline post the September 11 attacks (Richardson, 2002). Statistics released from January to November of 2001 according to the Bank of Thailand, indicate that ?arrivals are up more than 10%? (Richardson, 2002). Many reports have pointed out that Thailand in particular has faired far better than many other Asian economies related to the recent political, environmental and international climate. Despite a tremendous decline in the industry in other regions, Thailand has managed to surface as a leader in many respects."
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Angola and Belgium, 2004.
This paper is a cultural and political comparison of Angola and Belgium.
1,045 words (approx. 4.2 pages), 4 sources, APA, AU$ 46.95
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Abstract
This paper explains that, although both nations have French-speaking elements to their cultural and history for geographical and colonial reasons, the cultural elements and characteristics of the African nation of Angola and the European nation of Belgium are more striking in their differences than in their similarities. The author points out that Angola is still unstable and unsuitable for travel; whereas, Belgium is a European nation primarily known for its relative state of peace and ability to attract tourism and foreign investment. The paper relates that both nations are remarkable for their existence within the crossroads of a multi-ethnic and complex political struggle for dominance, one on the European continent and the other on the African continent.
From the Paper
"Angola similarly was torn, as ?the end of hostilities is just the first step in Angola's journey of a thousand miles. War leaves scars: millions of displaced, homeless, maimed, orphaned, starving and diseased Angolans. This means no infrastructure, poor roads, crime, graft, up to eleven million landmines - and a glimmer of hope.? Unlike the recent history of Belgium, however, the damage that diversity has caused to the infrastructure of Angola has been physical rather than ideological. The nation is so marked by civil war, its damaged internal infrastructure of shipping and transportation perhaps the most striking feature that must be addressed to rebuild the nation."
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