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Telecommuting, 2008.
This paper explores the effectiveness of telecommuting from the perspective of the employee and business.
1,855 words (approx. 7.4 pages), 9 sources, APA, AU$ 95.95
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Abstract
The paper examines what telecommuting is, its benefits from the business and employee standpoint, for whom it works, and how to measure its success. The paper also looks at the future of telecommuting and concludes that whatever form it takes, human resource professionals must define what works, they must come up with solid benchmarking for effectiveness of the telecommuter, and must have decisive telecommuting contracts with the means to reward as well as terminate the telecommuter.
Outline:
Introduction
What is Telecommuting
Challenges for the HR Department
The Future of Telework & Conclusion
From the Paper
"The term telecommuting, referred to telework in Europe, has been bounced around since the 1980s, following the gas shortages of the 70's, and employee concerns about spending too much time away from family with long, time consuming commutes to and from the workplace. Today's technological advances with high speed internet service, email, faxes, video cams, make it more plausible for people to telecommute than ever before. However, it is not something that all businesses, managers, or employees embrace even though they may halfheartedly say publicly they support the concept in order to be politically correct in the workplace."
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Job Mobility Trends, 2008.
This paper explains how job mobility has been affected by technological change, education and structural unemployment.
784 words (approx. 3.1 pages), 3 sources, MLA, AU$ 44.95
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Abstract
The paper shows how job mobility has been significantly affected by technological change, by changes in education patterns, and by structural unemployment. The paper points out that those who plan their careers well in advance and who determine to upgrade their education at every opportunity, stand a better chance of success than others.
From the Paper
"There can be little doubt that technological change has impacted job mobility. On one hand, those who possess the technological skills the marketplace is looking for can expect to be given a bevy of employment opportunities that other workers can only imagine having. At the same time, rapid technological change causes undeniable hardship for men and women who may not possess the technological literacy and skill-sets needed in a workplace that is profoundly more sophisticated (and diversified) than it was even a couple of generations ago."
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Gap, Inc., 2008.
This paper discusses Gap's customer service and compares this service in U.K. and U.S.A. retail stores and on the Web.
1,300 words (approx. 5.2 pages), 12 sources, MLA, AU$ 70.95
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Abstract
This paper explains that Gap, Inc. is one of the world's biggest multinational specialty retailers, selling casual clothes, accessories and personal care products for women, men and children. The author points out that, since its beginning, the goal of Gap has been to make shopping easier. The paper stresses that the judicious use of technology, such as computer-telephony integration (CTI) and data warehousing, can play a vital role. The author underscores that Gap utilizes state of the art technology, such as integrated global databases, to coordinate its customer knowledge; however, the greatest recent technological change in customer service has been the advent of online shopping. The paper relates that the Web has served its American customers extremely well by offering an excellent online shopping service, but its British clients are annoyed because Gap fails to offer them the same service.
Table of Contents:
Introduction
Importance of Customer Service
Technology in Customer Service
Questionnaire
Results of Questionnaires
Conclusion
From the Paper
"US customers felt that they got good customer service at Gap. Some said it was very important that there is a sufficient number of staff, compared to stores like Wal-Mart or Target, where it is hard to even find a staff member, let alone someone knowledgeable. UK customers had very similar comments, comparing Gap stores favorably to retailers such as Tesco, where there is almost no customer service. Gap seems to be impressing its customers by resisting the global trend towards self-serve."
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Technology and the Future of Music, 2008.
This paper looks at the impact of technology on the world of music today and in the future.
1,112 words (approx. 4.4 pages), 8 sources, MLA, AU$ 62.95
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Abstract
In this article, the writer discusses that the future of music and technology is a market and legal issue. The writer points out that in an ideal world, the critical voices in this discussion would be fans and the musicians, but that has become something of a secondary issue. The interesting point in this situation is that a wide range of music is still available, though niche market exposure. The writer notes that big business and new technologies push mainstream acts into the aural limelight as copyright legalities continue to be debated. The writer concludes that a lot of noise will continue to be generated around this issue, but that ultimately the record companies will have to stop complaining and find a way to adapt to their business environment.
From the Paper
"It does not follow that corporate oligarchies can actually limit what we hear; they can only limit their list of recommendations. Regarding the Sony pundits, their statement asks listeners to put more faith in the future of technologies, so that eventually, we can listen to something new. But innovative acts such as Charlie Parker, the Sex Pistols, and Karlheinz Stockhausen did not come from big business. They just used whatever technology was available. That is not the same thing as making new music.
"It would be fairer to admit straight out that music technology will probably continue to surprise us."
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Human Computer Interface, 2008.
An overview of the field of human-computer interface technology and solutions.
3,591 words (approx. 14.4 pages), 14 sources, APA, AU$ 161.95
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Abstract
This paper discusses the field of human-computer interface (HCI) technology and solutions. HCI is viewed as an extremely critical component of software and device development as miniaturization and portability are seen as fundamentally changing the fashion in which humans and computers interact and in how humans access services across a spectrum of activities. Various aspects of HCI are discussed in detail such as its historical development and its reliance on I/O technology.
Outline:
User Interface Design Principles
Descriptive Models
Human Capabilities
Human-Centered Computing
From the Paper
" The complex, interdisciplinary nature of human-computer interface (HCI) design, as it seeks to prove a satisfactory user experience for differing classes of users within given constraints, makes designing useful and intuitive man-machine interaction (MMI) difficult. Creating effective HCIs is a considerable challenge given user expectations and capabilities relative to both the machine and the machine logic involved. HCI is, at its core, a design challenge and design, as a school of thought, has long influenced the character of the world in which the human condition is at play.
"After several thousand years of evolution in design concepts, design itself has moved from the external to the internal whereby the design of everyday utilitarian and functional devices is meant to mirror human thought processes: "...cognitive processes of fault management activities involving situation awareness, decision making, and implementation of actions in order to obtain requirements for human-machine system design"(Itoh & Inagaki, 2004, p.4). Clearly, the design of what humans regularly use to interact and manipulate the world around them has evolved into a representational model of the human thought process itself. This development is most apparent in the design and structure of computing systems and software where the degree of human and the conceptual machine (program) interaction is so integrated: "...mental models of a controlled process was heavily affected by human-interface design...the human interface must be carefully designed to externalize a mental model of the controlled process for better support of situation awareness..." (Itoh & Inagaki, 2004, p.23). This degree of interaction between human activity and machine design has so intrinsically changed the way humans interact with their environment that, indeed, many of the reasons humans used to have to go out of the home have been removed from the human condition: going to the library, going to the store or even the bank. This is a profound influence by design upon the human condition itself."
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Information - Overload and Misinformation, 2008.
A overview of the opinions expressed by Anne Goulding in "Information, Poverty or Overload?".
846 words (approx. 3.4 pages), 1 source, MLA, AU$ 49.95
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Abstract
This paper explains that Anne Guoulding's article, "Information Poverty or Overload" addresses a growing issue of concern for information specialists and the public in general i.e., the unexpected dilemma of too much information exposure. More specifically, the paper examines Goulding's argument that the intense availability of information in the developed world is actually leading to the creation of a class of people who, for all intents and purposes, become paralyzed by too much information.
From the Paper
"There has been, Goulding points out, much concern in the literature on information systems regarding the information divide that has emerged between the developed and the developing worlds (109). This divide is largely a matter of economics and of differences in infrastructures. In the developing world, there simply is not enough money or resources to institute the systems necessary to give the majority of citizens the ability to access information in the digital age. In industrialized nations, the Internet for instance, is taken for granted because of its ubiquity. This doesn't even include other information systems such as cellular networks, fax machines, and ordinary telephony. In nations that lack the political, social, and economic capital to create these vast information systems, a gap has emerged that separates those nations from more affluent nations in the industrialized world."
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Computer-Assisted Instruction, 2008.
This paper discusses how computer-assisted instruction can aid in the teaching of language arts, focusing on the writer's personal experience with Skills Bank software.
1,125 words (approx. 4.5 pages), 2 sources, MLA, AU$ 62.95
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Abstract
This paper outlines computer-assisted instruction in the classroom, placing special attention upon the Skills Bank software this writer employs in her own work as a teaching aide working with high school students. The paper outlines the myriad benefits of the Skills Bank software and looks at how it serves to boost student self-confidence, enhance computer literacy, strengthen language arts skills, and does so without sacrificing high scholastic standards. Finally, the writer maintains that the software is excellent because it is also receptive to the needs of ESL students.
From the Paper
"Drawing upon my own knowledge of the software, I can state that the Skills Bank program allows for pre-test and post-test evaluations of students, provides numerous instructional and assignment options for both teachers (in the first instance) and students (in the second instance) and has the ability to produce comprehensive reports for teachers, students, and for school administrators. Not to be overlooked, the program interface is easy to use and students can usually utilize its various components without requiring the assistance of an instructor. In a related vein, the easy navigability of the program allows students to explore for themselves - something I have found to be a wonderful way of increasing their self-esteem. As an addendum, students learn to use the latest technology (and arguably the most important technology in our modern world) in a safe and supportive environment whenever they use Skills Bank software. "
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Semiotics in Science Fiction Films, 2008.
An analysis of visual semiotics and popular culture in modern science fiction films.
2,277 words (approx. 9.1 pages), 6 sources, MLA, AU$ 113.95
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Abstract
This paper explores science fiction films. It particularly discusses semiotics and how it expands our understanding of popular culture and visual signs in our mass media culture. The paper argues that modern cinematic technologies allow directors an unprecedented capability to shape the visual cinematic codes and iconography of their works and thereby multiply the levels of signification upon which their films operate.
Table of Contents:
Introduction
The Cinema of the Mind's Eye
Special Effects and the Post-modern
Conclusion
From the Paper
"In this regard, the assertion that "films are metaphorical mirrors of life" (Danesi 88) is placed under significant pressure as the "real-life activities" (Danesi 88) that are represented in the science fiction film increasingly bear no connection at all to real-life as we understand it in the modern world. In particular, with the advent of digital technologies, entire cinematic environments can be created in which - while the characters are still recognizably human and have human concerns - the visual signification is alien to anything in our existence. In this way, science fiction films can be seen as visual signs of postmodernity, simulating a reality so perfect that it is indistinguishable from our own and yet, at the same time, utterly alien, that it calls into question our understanding of reality itself."
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Gender Inequality in Information Systems, 2008.
An analysis of the literature regarding gender inequality within information systems.
756 words (approx. 3.0 pages), 3 sources, MLA, AU$ 42.95
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Abstract
This paper analyzes issues of gender inequality and the relevance of feminist epistemology in information systems. It reviews three articles, "Feminist Philosophy and Information Systems" by Alison Adam and Helen Richardson, "The Army and the Microworld: Computers and the Politics of Gender Identity" by Paul Edwards and "Slouching Toward the Ordinary: Current Trends in Computer Mediated Communication" by Susan Herring.
From the Paper
"In conclusion, these three articles on gender role allocations within CMC and IS provide a varied, yet informative view of the historical, social, and feminist ideology of patriarchal systems. However, it is the Adam and Richardson article that best defines the role of empiricism and objectivity in determining the epistemological problems of patriarchal constructs in computer communications. Although a historical analysis of the feminist movement and the current issues of generational decay may inherently be problematic in modern IS, the issue a feminist ideology that must define the reality of gender disparity is the more important premise of the research done by Adam and Richardson."
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Customer Relationship Management (CRM), 2008.
This paper discusses the information systems aspect of customer relationship management (CRM).
1,760 words (approx. 7.0 pages), 12 sources, APA, AU$ 90.95
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Abstract
This paper discusses customer relationship management (CRM) across industry in general. The historical development within the call center environment is first examined and then its adoption by other industries in order to capitalize more effectively on customer data is examined. The paper concludes that data and data management is increasingly at the core of CRM functionality.
Table of Contents:
Executive Summary
Overview
High-Level Description
Business Strategies
Users of the Systems
Detailed Description
Applications
Success
Failure
Conclusion
From the Paper
"The consumers of CRM applications and technology are primarily larger firms with more than 500 employees and typically operating in more than one market. The popularity and ease of installation of many lesser known CRM applications has meant that almost any firm of any size can install and apply CRM to one degree or another with the only primary difference between them and larger companies being the degree of integration achieved across platforms and across the organization."
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Security and Control of Health Data, 2008.
An analysis of the purpose and components of the Hillsdale Hernia Clinic's new electronic health record.
1,472 words (approx. 5.9 pages), 5 sources, APA, AU$ 78.95
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Abstract
This paper discusses the new electronic health record that the Hillsdale Hernia Clinic plans to implement. It describes the new security program and its components, as well as security and control standards. The paper also discusses the purpose of the new program and describes at what stage the new electronic health record will be considered to be effective.
Table of Contents:
Introduction
Security Organizational Structure
Order Entry and Reporting
Pharmacy System
Online Dictated Reporting
Technological Controls
Policies and Procedures
Conclusion
From the Paper
"Dictated reporting is a form of data entry and is intended eventually to be transcribed. Dictated reporting is easily available to all other users simply by listening because vocal sounds are recorded and then converted into digital format (LaTour & Eichenwald, 2002). Through use of a phone or microphone, the clinician enters digits which signify basic information related to identification. The computer digitizes the person's voice for later transcription. In online dictated reporting the most pertinent information is always presented first. The work of transcription is often shared among several individuals but information is coded. As well as the digital version there also is a print copy which is sent to other areas. Rather than the current method of dictation, attempts are now being made to use the PC as the recording device. In addition, because of voice recognition technology, the need for transcription is being eliminated. Another feature which enhances security of this dictated information is that dictated reports are always required quickly and are attached to the patient record within a set timeframe (LaTour & Eichenwald, 2002)."
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Rebels, Their Causes and Society, 2008.
A look at how the rebel and how society perceives the rebel is determined by a range of social, economic, political and cultural factors.
1,346 words (approx. 5.4 pages), 6 sources, MLA, AU$ 73.95
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Abstract
This paper argues that the rebel exists within a constant state of tension within society. The paper explains that in one sense rebels are seen as innovators that move society forward, and in another sense they are seen as a direct threat to the stability of a society. The paper explores how the dominant depiction of rebels depends on whether the society is in a state of advancement or trying to stabilize itself and uses two works to examine this argument. These works are "Hackers and the Battle for Cyberspace" by Helen Nissenbaum and "From Hell's Angel" by Ralph "Sonny" Barger. The paper also looks at how rebels occupy a precarious place in society. In conclusion, the paper shows that sometimes rebels are seen as a positive force of creativity, however when they threaten dominant institutions too much they are transformed into criminals that society attempts to destroy.
From the Paper
"This statement seems to indicate that although hackers largely did not play by the rules they did provide a valuable social and economic function. They were the creative individuals who really made the Internet into the highly functional technology that it is today. For this reason their rebellious nature was accepted by society as a whole.Many writers and researchers have noted that rebels play vital social, cultural, economic and political functions within society. For example, in "The Praise Folly" Desiderius Erasmus has Folly (the pinnacle of rebelliousness) explains her importance to society."
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Online Toy Hobby Store, 2008.
A market analysis and analysis of trends that affect the online toy hobby store industry, focusing on internethobbies.com.
2,458 words (approx. 9.8 pages), 12 sources, MLA, AU$ 119.95
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Abstract
This paper examines the online toy hobby market and its potential. The paper focuses its examination from the perspective of an actual online toy/model retailer called internethobbies.com, which is one of the oldest Internet toy and hobby sites in existence. The paper discusses various trends that affect the industry and then analyzes the online toy hobby market from various perspectives.
Table of Contents:
Overview
External Influences
Economic Trends
Social and Demographic Trends
Technology Trends
Market Analysis
Market Size and Growth
Regional Market
Warehouse in Whitby
Seasonal Analysis
Consumer Data
Consumer Behavior
Product Trends
From the Paper
"The trend in the toy hobby industry has been towards developing evermore realistic models. Accordingly toy hobby manufacturers have developed models with running engines, real smoke generating apparatus, and boats with turning propellers and functional lights ("Internethobbies.com"). There are also trends in the online toy hobby shopping experience that are important to be aware of. These toy hobby consumers tend to want to know where their products are or when they will get their orders and to meet this demand Internethobbies.com and similar toy hobby retailers have developed online order status windows which can inform the consumer where the order currently is and when his or her order will actually be delivered."
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"Success through Failure", 2008.
A review of Henry Petroski's arguments in his book, "Success through Failure: The Paradox of Design."
1,082 words (approx. 4.3 pages), 1 source, MLA, AU$ 60.95
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Abstract
This paper reviews Henry Petroski's book, "Success through Failure: The Paradox of Design," which examines the process by which new technologies and artifacts are created. The paper discusses Petroski's arguments regarding the relationship between success and failure in design. The paper also reviews the way that the book is written and the argument is presented.
From the Paper
"Petroski's Success through Failure is an exploration of the relationship between success and failure in design. The reaction to failures, as well as attempts to avoid those failures in the first place, is one of the most important aspects of the design process. Or, at least, this is Petroski's argument. The reality is a bit more subtle than that; however, Petroski draws a wide swath of historical evidence, examples, and anecdotes to illustrate that more often than not the advance of technology and design is built on a foundation of failures, not successes."
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The History and Development of the UNIVAC, 2008.
An examination of the history of the UNIVAC (universal automatic computer) and its role in the development of the world of technology.
1,541 words (approx. 6.2 pages), 5 sources, APA, AU$ 81.95
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Abstract
This paper discusses the history and development of the universal automatic computer, the UNIVAC. It describes the new possibilities that were opened up with the UNIVAC for companies and organizations in the US and shows how the UNIVAC paved the way for further funding and development of computers that have led to the modern digital age.
From the Paper
"The UNIVAC entered the public spotlight when CBS used it to cover the 1952 presidential election. Reports vary, but UNIVAC predicted the outcome of the election at around 8:30 PM the night of the election after only 1-5% of the votes had been officially counted (Cho, 2004; Deagon, 2001). Onlookers, even at Remington Rand, were dubious that the computer could produce accurate results with such a limited amount of data so quickly. Despite this skepticism, the programming and computational prowess of the UNIVAC ultimately proved accurate. The prediction it made was based on the available counted votes, the history of returns in presidential elections, and past voting habits of people throughout the nation. UNIVAC's original prediction was that Eisenhower would best Adlai Stevenson in the election by a significant margin. UNIVAC predicted 438 electoral votes would go to Eisenhower and only 93 for Stevenson, with 100 to 1 odds in favor of Eisenhower (Cho, 2004)."
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Wireless Technology in the Workplace, 2008.
This paper looks at the use of wireless technology within an organization.
860 words (approx. 3.4 pages), 6 sources, APA, AU$ 49.95
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Abstract
In this article, the writer discusses the use and application of wireless devices in the modern corporation in the context of a single corporation: Planet Earth Corporation. The writer notes that the rapid adoption of wireless technologies and associated devices such as cell phones, Blackberries and other handheld computing devices, have assured the corporate world of greater efficiencies. The writer discusses that research indicates that companies which employ such wireless solutions actually benefit in greater ways than simple individual employee productivity. The writer points out that Planet Earth Corporation is exploring the potential uses and abuses of wireless technologies in the workplace with a view to improve professional image as well as workplace productivity metrics.
Outline:
Abstract
Overview
Wireless & Customer Relationships
Misuse of Wireless in the Workplace
Banning Wireless
From the Paper
"Equipping customer service representatives or sales agents with wireless technology can greatly enhance customer service and deepen the relationship with the consumer on the part of the business enterprise. Business researchers have begun to validate the previously informal recognition that wireless equipped sales representatives were more effective in closing sales calls because they have instant access to a customers sales records, sales history, type of product or service, and even future needs based on past inventories. Sales representatives who lack this instant access to such information and data cannot respond to customer inquiries and, in most cases, need to reschedule yet another meeting or, at the least, must follow up still again in order to close the sale or complete the transaction. This process is greatly streamlined when the sales representatives have access to the corporate database and servers remotely or can simply make a call and have the data or information forwarded immediately via email."
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