Non-Verbal Communication

Paper Summary:

This paper discusses how we are constantly communicating and how silence and other methods of non-verbal communication are no more random than words. It analyzes how these are systematic expressions of meaning, which are often quite unconsciously used, in interpersonal contacts and how relationships in business and in social situations can be made and broken simply by the non verbals. It illustrates through a literature review and various diagrams, how the effective reading of body language can do much to avoid or defuse conflict situation and provides strategies which can assist in resolving these conflicts.

From the Paper:

"Good communication requires that the communicators spend special or quality time together. Quality time involves that there is no time crunch and there is no crush of a crowd around you. In quality time we can search for just the right words that express what we are thinking and feeling. (Powell: 1987, 344). It follows also that in such ideal situations the non-verbal aspects of the communication will also be positive. A common attitude about silence or the absence of verbalized communication is that communication can be turned on and off, when we talk and when we do not. The reality is that we are constantly communicating, silence and other methods of non-verbal communication are no more random than words. These are systematic expressions of meaning, which are often quite unconsciously used, in interpersonal contacts (Myers: 1985, 217). Relationships in business and in social situations can be made and broken simply by the non verbals."

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