Conflict and the Workplace

Paper Summary:

Conflict resolution suggests reduction, elimination, or termination of conflict. This paper explains how managing conflict however, involves designing effective strategies to minimize the dysfunctions of conflict and maximize the constructive functions of conflict. It looks at how this approach has even been shown to enhance the learning and effectiveness within organizations.

From the Paper:

"With the world in the midst of a "war on terrorism" few would disagree with Tidwell's view of conflict and the need to win rather than resolve differences in the appropriate circumstances. Many victims of the Bali bombing have recently watched their perpetrator receive justice and perhaps feel they have had a win in some small way despite their great losses. Tidwell's view however, falls short of offering a way forward for other situations of conflict, where winning may not be in the interests of others or even the individual themselves."

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