Abstract
This paper talks about how to develop and maintain quality management systems. Also talks about the tools that can be used in these situations. Includes diagrams.

From the Paper
"Quality management systems are part of TQM (Total Quality Management). TQM is an approach by an organisation to provide total customer satisfaction involving all appropriate stakeholders (eg. customers, management, suppliers, employees and owners). For the most part, it is common sense. The basic concept is that you must rely on facts rather than intuition. It is generally a combination of quality and management tools aimed at increasing business and reducing losses."

Tags:supply, demand, customer, satisfaction

Abstract
This paper examines people?s behaviour regarding security and privacy issues on the internet and how portal/e-business companies can increase their security and therefore regain customers trust. People are very concerned about their security and privacy on the internet. However the greatest concern is with financial transactions. So while many people are prepared to use the internet for certain purposes, there are still a great number of users who are concerned about security issues.

Contents:
Internet Portals
History
Features of Major Portals
Privacy and Law
Privacy Concerns
Privacy Bill
Privacy and the Internet
Privacy Policies
Cookies
Use of Cookies
Cookie Awareness
Internet Security
Viruses
Encryptions
PGP
Digital Signatures
SSL
Set Protocol
Firewall
Security Concerns
Methodolgies
Questionnaire
Survey Results
Recommendations for Portal and E-Business Comapnies
Recommendations for Internet Users
Glossary of Terms
Bibliography

From the Paper
"According to World Internet Link (2001) "Internet Portals are among the hottest Internet trends of the day." Client Help Desk (2002) describes an Internet portal as ?a Web site which offers a great amount of content and services, either on many subjects or on a specific subject.? Major Internet portals, a further development of search-engines, include AltaVista, Excite, Lycos and Yahoo. Problems arise because of privacy concerns as some users don't want to provide personal information and credit card details to an Internet portal and/or e-commerce company. The personalisation of Internet portals is possible via a cookie. Originally designed for consumer convenience, the cookie is an important tool to personalise and customise an Internet portal. Initially, portals offered only search tools but are now more personalised, enabling users to customise them by initiating their own start-up page containing their individual content, layout and colour. Furthermore portals started selling products too."

Tags:commerce, financial, internet, portal, transactions

Abstract
This paper argues that healthcare providers are deploying wireless/mobile technologies in mobile health care projects for eliminating costs in healthcare, managing care and regulations such as healthcare information portability and accountability. It is believed healthcare industry is appropriate for the adoption of m-commerce or wireless solution.

Contents:
Abstract
Introduction
Wireless Technologies for Healthcare Project
Discussion on Constraints in Wireless/mobile
Security and Processes
Implementing Practical Applications For Wireless
Discussion on Feasibility
conclusion

From the Paper
"For the need of healthcare industry, care providers have been implementing mobile health care projects, which provide inherent mobile workflow of the clinical environment, an absolute must for physician adoption and usage of any technology. Wireless mobile technology is definitely headed towards success in the healthcare industry owing to the technologies and benefits provided above. But we need to realize that organizational and cultural issues except for technology itself at the same time. For example, there are many articles describing the successful implementation of wireless technology in clinics and hospitals nationwide, some of them have been explored in this paper; however, there is also lack of studies measuring the Return on Investment (ROI) of implementing wireless mobile solution in healthcare. The few that exist have been conducted by the vendors of the wireless technology themselves and are likely to be biased on the positive side for obvious reason. Thus more researches and studies need to be conducted and more evidence needs to be gathered about the impact of wireless systems in healthcare."

Tags:wireless, cell, internet, web, doctor, medicalnurse, clinic, hospital

Abstract
This paper explores the subject of organisational restructuring using recent media articles as its primary reference source. This exploration is performed using the structural framework perspective which is concerned with the 'social architecture of work.' It works to find a coordination between differentiation and integration. An organizational restructuring is concerned with the rearrangement of its parts and often with a change in the organisation's shared goals.

Outline
Financial Crisis
Environment
Flexible vs Rigid
Size
Strategy
Technology
Costs
Conclusion

From the Paper
"Restructuring occurs when there is an identified need for change. This may be a change in situation or it may be as a result of a crisis situation or a failing. Two organizations which restructured after a failing were Advanced Technologies Group (ATG) and the Scottish Opera who both restructured due to a lack of funds. (Kollewe: 2005, Sunday Herald: 2005) However, it would appear that both of these companies were victims of the Paradigm effect. This supports the belief that personal paradigms can obscure visions and result in the ignoring of any potentially unsettling information or complex information. (Segal, 2005 & First Training: 2005) Had these organizations not suffered from this then perhaps the structure of the organisation would have been adapted sooner to avert financial crisis. "

Tags:coordination, cost, crisis, environment, financial, human, integration, issues, technology

Abstract
The report outlines the training plan which is to be used in order to get the staff ready for the installation of new software. It addresses the rationale of the change and the projected benefits to staff and clients. It discusses plan designs, training methods and support systems being offered.

From the Paper
"An organization in the finance industry will shortly be implementing a new computer system to be used by its lending staff. The implementation of the system will occur in several stages with more features being added to the system with each new release. The creation of the system has occurred over the past 18 months and staff have received information about its progress along the way. The organization's top management expects to see productivity gains as a result of the system. There is now only 6 weeks until the first rollout of the system is to be introduced and a training program needs to be designed for the frontline lending staff. The whole program will be gradually be released in 3 stages, the first with limited functionality until the whole system is built. Management has placed a restriction of a maximum 4 hours face to face training for each lender."

Tags:development, evaluation, human, methods, planning, resources, session, training

Abstract
The paper explains that ERP systems are supposed to enhance the efficiency of the supply chain and connect the organization with all its partners in the supply chain. The paper points out that while there are numerous benefits to these systems, ranging from inventory management to enhancing customer service, their implementation is critical. The paper discusses how the selection of the right vendor and acceptance by the top management and employees is critical to the systems' success.

From the Paper
"To reduce costs and improve products and services technology has advanced in every sector. Supply chain processes had great inefficiencies and these inefficiencies were supposed to be eliminated by the implementation of the enterprise resource planning (ERP). Enterprise Resource Management (ERP) technology is widely used by organizations. This software integrates data from the entire company and all the third parties involved, which includes suppliers and distributors. Through the integration of ERP, internal and external transactions can be managed through a horizontal, by-process approach rather than a traditional vertical and functional one. ERP systems have evolved into strategic tools for supply chain integration as it connects all the business functions and information can be shared by all in the chain right from the suppliers to the end consumer. ERP can effectively manage the flow of materials and information according to Bertolini (2004) but Biehl (2005) contends that it is not clear whether ERP systems offer significant payoffs."

Tags:suppliers, distributors, consumers, software, database, information

Abstract
This paper examines the various methods of communication used by law firms in Australia - modern and classic. These include corporate persona, e-mail, websites, sponsorship, intranet, brochures and seminars.

From the Paper
"Arguably one of the most important assets of any institution is their ability to communicate with their designated market. Law firms in Western Australia are no different. For a firm to succeed they must establish appropriate mechanisms through which they can communicate, both internally and externally. Traditionally the preferred methods of communication where; written correspondence, telephonic conversations, and to a certain extent facsimile . Today, as one venture's into the technological era new mediums are being presented, permitting a more effective level of communication, with respect to time, cost and ease of use. These new methods of communication that allow a more effective transfer of information come in the form of the internet, namely web pages and electronic mail (e-mail). On top of the abovementioned revolutionary communication devices law firms are increasingly communication to the general public in less conventional ways, this includes the deliberate and complex construction of "corporate persona", an increased involvement in sponsorship and via the provision of free seminars for employees and clients. Law firms in Western Australia are at a unique time period where they must confront, understand and embrace more effective and less traditional means of communication. The transition is currently underway and one can now identify that the most effective means of communication while having their flaws, come in the form of e-mail, web pages, corporate persona, seminars and sponsorship."

Tags:corporate, image, mail, persona, sponsorship, technology, website, email

Abstract
Many authors have provided an enormous amount of literature on data warehousing concepts, processes, and characteristics. However, the key to a successful data warehouse is proper implementation. Previous publications have come up with different ideas and methods to implement a data warehouse successfully. Managers don?t have enough time to go through all these readings This paper provides an integration of the various implementation guidelines with practical examples ranging from the FBI to Wal-Mart.

I. Introduction
II. Basic Definitions and Concepts of Data Warehousing
III. Brief History of Data Warehousing
IV. Data Warehousing Characteristics
V. Drivers of Data Warehousing
VI. Data Warehousing Process
VII. Current Issues and Practices of Data Warehousing
VIII. Guidelines in Implementing a Data Warehouse
IX. Conclusions, Limitations, and Future Research Guidelines
X. References

From the Paper
"Data warehousing is one of the hottest developments of the 1990s. In 1998, the expenditure on data warehousing was $14 600 million (META Group 1996). It is estimated that 95% of the Fortune 1000 either have a data warehouse or are planning to develop one (META Group 1996). A data warehouse may help increase a company's sales by supporting decision-making and understanding consumer behavior. For example, Office Depot sales increased by $117 million after investing on data warehousing (Anthes 2003)."

Tags:warehousing, fbi, walmart

Abstract
As technology rapidly evolves managers and organisations must keep up with these advancements in order to operate as effectively and efficently as possible. This paper examines the developments enabled by technological advancements and sees them encompass the increasing capacity to communicate via the internet, through web pages, electronic mail (e-mail), web pages and intranet. It discusses video conferencing and further developments to mobile phones and hand held devices which are also at the cutting edge of communication technology.

From the Paper
"Communication is one facet that has really accelerated its evolution process, leaving managers and organisations trying to catch up to the technological advancements, which if used effectively can be capitalised upon. Communication may be simple defined as the transferring and understanding of meaning . Historically, the most efficient way a manager could communicate to their desired target included face to face meetings, written correspondence, telephonic conversations and to an extent facsimile . As the corporate world enters the high paced technological era managers and organisations will be forced to engage contemporary mechanisms of communication in order to stay competitive, or to gain a competitive advantage. Developments enabled by technological advancements encompass the increasing capacity to communicate via the internet, through web pages, electronic mail (e-mail), web pages and intranet. Video conferencing and further developments to mobile phones and hand held devices are also at the cutting edge of communication technology. As technology tightens it s stranglehold around communication managers must become more receptive to change and ready their organisation for these various mediums of information exchange as they offer cheaper, faster and more accurate methods of communication that have the potential to expand the company s productivity."

Tags:business, conferencing, internet, intranet, mail, technolgy, video, wap

Abstract
This paper explores the current mobile computing technologies related with network, hardware and software. In addition, the security and standard of mobile computing is considered as an important aspect of this field. Thie paper also analyzes the current issues in mobile computing worldwide that require further innovation.

Contents:
Introduction
Different types of Distributed Mobile Computing system
Traditional Distributed System
Nomadic Distributed System
Ad-Hoc Mobile distributed System
Mobile Computing Technologies and Hardwares
GSM
AMPS
CDPD
Circuit-switched network
Packet-switched network
Bluetooth
Common Mobile Computing Hardware
Mobile Computing Software
Operating System
Mobile Computing application software
Mobile Computing Security
Virus Attacks
Synchronisation
Network Security
Current Issues of Mobile Computing
Batteries related issues
Bandwidth
Reliability
Mobile Computing Standard
WAP
SWAP
The Future of Mobile Computing
Summary and Conclusion
References

From the Paper
"With the boom in laptop computer sales and the recent popularity of cellular telephone, PCS and paper technologies many experts are convinced that tomorrow's computers will all be mobile. This surge in popularity is followed by the desire for continuous Internet connectivity regardless of location; in other words, users desire Internet version of cellular telephone and mobile that can supply network function."

Tags:amps, cdpd, distributed, hoc, mobile, nomadic, system